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Traditional Chinese Medicine Chinese Constitution Typing
Class
| Which of the five Constitutional types are
you? Fire, water, metal, wood or earth, your constitutional type
plays a key role in your personality, your health issues, and even your
body-build. It is the foundation of Traditional Chinese
Medicine. Learn about your dominant, controlling and feeding
organs. Also, learn what emotion is connected to each organ.
An understanding of constitutional types helps with relationships,
physical conditions, career choices, and makes an important contribution
to child rearing. |
| Cost of Course: |
$20.00 |
| Length of Course: |
3 hours |
| Date of Course: |
Please contact the Henday office at 227-2866 for 2006 schedule |
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| Registration Deadline: |
One week prior to course start date. |
Managing Customer Service
| People will pay for awesome customer
service. But given our focus on getting the product or service
completed for the least possible cost, how do we start to change the level
of our expectations so that we not only meet our customers' desires, but
exceed them. In order to get "great" customer service, we
have to spend time and energy on it and then reward the behavior we
want. In this one day course, we will work on the following: |
 | to show how to set quality service standards |
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| to identify characteristics of a winning customer service team |
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| to provide proactive customer service problem solving |
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| to explain customer service audits and feedback |
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| The purpose of this workshop is to learn how to
really achieve and see the benefits of awesome customer service for
yourself, your team or for your organization. |
| Cost of Course: |
$100.00 (lunch included) |
| Length of Course: |
One 7 hour day (9:00am-4:00pm) |
| Date of Course: |
Please contact the Henday office at 227-2866 for 2006 schedule |
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| Registration Deadline: |
One week prior to course start date. |
Myers-Briggs Type Indicator Workshop
| The Myers-Briggs Type Indicator (MBTI) is a
great tool to help people understand more about themselves and why they
act the way they act. This course is useful to supervisors,
employees, groups and anyone who works with others in their daily work,
volunteer or home life. By being aware of: what we do well, how
we like to work, who we like to work with, it allows us as individuals,
teams and organizations to become more effective, increase productivity,
reduce stress and capture many other benefits as well. The topics
covered are: |
| understanding and using Myers-Briggs Type Indicator tool |
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| uses of Myers-Briggs Type knowledge at work |
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| understanding the Four Scales of the Model and some key elements of
the model |
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| 16 Types Chart |
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| Decision Making Model |
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| Factors which influence behavior |
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| Cost of Course: |
$75.00/person or bring a friend, spouse or coworker for
$120.00 (lunch included) |
| Length of Course: |
One 7 hour day (9:00am-4:00pm) |
| Date of Course: |
Please contact the Henday office at 227-2866 for 2006 schedule |
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| Registration Deadline: |
One week prior to course start date. |
Anger and Emotions Management Workshop
| Learn about anger and emotions and how to
control/manage them. Sessions include: |
| Awareness, control and self-monitoring tools |
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| Brain strainer, ABC model, Coin theory |
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| Reducing anger, time out, relaxation |
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| Putting it all together |
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| Dealing with other emotions |
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| Understanding anger, triggers, and cues |
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| Managing anger, Coin theory part 2 |
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| Skill/tool development "toolbox" |
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| Preventing anger occurrences |
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| Success is ours |
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| Cost of Course: |
$60.00 |
| Length of Course: |
25 hours (10 sessions of 2.5 hours per session) |
| Date of Course: |
Please contact the Henday office at 227-2866 for 2006 schedule |
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| Registration Deadline: |
One week prior to course start date. |
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